1. General Policy
At My Books Mart, we are committed to customer satisfaction. Refunds are available under certain conditions depending on the service purchased.

2. Editing & Proofreading

• Requests for refunds must be made within 7 days of delivery.

• Partial refunds may be provided for partially delivered work.

• No refund for completed services where the work has been fully delivered.

3. Design Services (Cover, Formatting, Trailer)

• Refund requests must be submitted within 5 days of first design delivery.

• Revisions included in the package must be used before requesting a refund.

• No refund after final approval by the client.

4. Publishing & Marketing Services

• Refunds are not available once the book is submitted to platforms like Amazon KDP or marketing campaigns have started.

• Consultations and advice sessions are non-refundable once scheduled.

5. Cancellation

• Service cancellations before work begins may be eligible for a full refund minus transaction fees.

• After work begins, partial refunds may be offered at our discretion.

6. Contact for Refunds
Email: [email protected] with details of your purchase and reason for refund. We aim to respond within 7 business days.